bgbets Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bgbets ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the bgbets website located at bgbets.vip and all associated services (collectively, the "Platform").

bgbets is committed to protecting the privacy and security of every player who uses our sports betting and casino gaming platform. This Policy has been prepared in plain, accessible English to ensure that all players — particularly those based in Bangladesh — can clearly understand their data rights and how their information is handled.

By creating an account on bgbets, depositing funds, placing bets, or otherwise accessing any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside the bgbets Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and bgbets.

2. Data We Collect

bgbets collects the following categories of personal data from players:

bgbets does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where required for identity verification), or medical information. If you voluntarily disclose such information in a support conversation, it will be handled with strict confidentiality and not used for any purpose beyond resolving your enquiry.

3. How We Collect Data

bgbets collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or submitting feedback forms on the Platform.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected passively as you browse and interact with bgbets.vip.
• Payment Processors: Transaction confirmation data received from payment partners such as bKash, Nagad, Rocket, Upay, and Bangladeshi bank payment gateways when you initiate a deposit or withdrawal.
• Identity Verification Providers: Where bgbets uses a third-party KYC service to verify your identity documents, that provider may return verification results and associated metadata to bgbets for record-keeping purposes.
• Fraud Prevention Services: Risk signals and device fingerprint data from anti-fraud and security partners used to protect the integrity of the Platform and individual player accounts.

4. How We Use Your Data

bgbets uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your bgbets account, including processing registration, authentication, and account recovery requests.
• Service Delivery: Processing deposits and withdrawals in BDT, settling bets and casino game rounds, applying bonuses, and providing access to all Platform features.
• Identity Verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity in compliance with applicable anti-money laundering (AML) obligations.
• Fraud and Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the Platform.
• Customer Support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of communications for quality assurance purposes.
• Legal Compliance: Meeting obligations imposed by applicable law, including record-keeping requirements, responding to lawful regulatory or law enforcement requests, and enforcing the bgbets Terms & Conditions.
• Platform Improvement: Analysing aggregated usage patterns to improve the performance, design, and features of bgbets.vip. Individual player data is anonymised before use in analytical processes wherever possible.
• Responsible Gaming: Monitoring account activity for indicators of problem gambling behaviour and applying responsible gaming tools where appropriate, in line with our Responsible Gaming Policy.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bgbets offers and new features.

bgbets does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for real-time fraud prevention. In such cases, you have the right to request human review of any decision that adversely affects your account.

5. Legal Basis for Processing

bgbets processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the agreement between you and bgbets as set out in the Terms & Conditions — including account creation, payment processing, and bet settlement.
• Legal Obligation: Processing necessary to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping mandates.
• Legitimate Interests: Processing carried out for bgbets's legitimate business interests, including fraud prevention, security monitoring, and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Where bgbets relies on your consent as the basis for processing — for example, sending promotional communications — you may withdraw that consent at any time by contacting [email protected] or adjusting your account notification preferences.

6. Data Sharing & Disclosure

bgbets does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive transaction data required to process your deposits and withdrawals. These parties operate under their own privacy policies and contractual obligations to bgbets.
• Identity Verification Providers: Third-party KYC and document verification services that assist bgbets in confirming player identity and age in accordance with regulatory requirements.
• Fraud Prevention and Security Partners: Specialist services that help bgbets identify and prevent fraud, money laundering, and account abuse. Data shared is limited to technical identifiers and risk signals.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive a session token and game-round identifier to facilitate gameplay. These providers do not receive your full identity profile.
• Legal and Regulatory Authorities: bgbets may disclose personal data to law enforcement agencies, courts, or regulators where required by a lawful order, warrant, or statutory obligation. bgbets will notify affected players of such disclosures wherever legally permissible.
• Professional Advisers: Lawyers, auditors, and accountants engaged by bgbets may access personal data on a confidential, need-to-know basis for legal, compliance, or audit purposes.

All third parties with whom bgbets shares personal data are required to implement appropriate technical and organisational security measures and to process the data only for the specified purpose under contractual obligations consistent with this Policy.

7. Cookies & Tracking Technologies

bgbets uses cookies and similar technologies to operate, secure, and improve the Platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Aggregate, anonymised data on how players navigate bgbets.vip, which pages are visited most frequently, and where errors occur. This data is used exclusively to improve Platform performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and game lobby filters to provide a more personalised experience on return visits.
• Security Cookies: Support fraud detection by storing device fingerprint signals and session integrity checks that help identify unusual account activity.

bgbets does not use third-party advertising cookies or allow external ad networks to place tracking cookies on bgbets.vip. You may manage or delete cookies through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain Platform features, including your account.

8. Data Retention

bgbets retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following specific retention standards:

• Active Accounts: Personal data associated with an active bgbets account is retained for the lifetime of the account plus a minimum of five years following account closure, in line with standard financial record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and bet history records are retained for a minimum of seven years to satisfy anti-money laundering and financial reporting obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the completion of the most recent KYC review, whichever is later.
• Support Communications: Live chat transcripts and support email threads are retained for three years from the date of the most recent communication in each thread.
• Technical and Usage Logs: Server access logs and aggregated analytics data are retained for up to 24 months before being anonymised or deleted.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

bgbets implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all pages of bgbets.vip, ensuring data in transit is protected at all times
• One-way cryptographic hashing (bcrypt) for all stored account passwords — plain-text passwords are never stored or accessible to staff
• Role-based access controls that restrict staff access to personal data strictly to those with a legitimate operational need
• Regular security assessments and vulnerability testing of Platform infrastructure and code
• Real-time monitoring for suspicious account activity, brute-force login attempts, and unusual transaction patterns
• Encrypted storage for KYC documents and financial records held in our secure data environment

While bgbets takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying bgbets immediately at [email protected] if you suspect unauthorised access to your account.

10. Your Rights

As a bgbets player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data bgbets holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by bgbets be corrected or updated.
• Right to Erasure: You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: You may request that bgbets restrict the processing of your data in certain circumstances — for example, while a correction request is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that bgbets provide your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. bgbets will cease such processing unless it can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where bgbets relies on your consent to process data (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bgbets will respond to all data rights requests within 10 business days. In complex cases, this period may be extended by an additional 20 business days, and you will be informed of the extension and reason. All requests are handled free of charge unless they are manifestly unfounded or excessive.

11. Children's Privacy

bgbets is strictly an adults-only platform. The Services are not directed at, and are not intended for use by, individuals under the age of 18. bgbets does not knowingly collect personal data from anyone under 18 years of age.

If bgbets becomes aware that personal data has been collected from a person under the age of 18, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned via the original payment method following the completion of this process.

Parents and guardians are strongly encouraged to install parental control software on shared devices to prevent underage access to online gambling platforms. bgbets supports responsible gaming tools to protect vulnerable individuals — for more information, visit our Responsible Gaming page.

12. Third-Party Services

bgbets integrates third-party services including game content providers, payment processors, and security tools to operate the Platform. Each of these third parties operates under its own privacy policy and is independently responsible for its data handling practices.

bgbets is not responsible for the privacy practices of third-party services accessed through or integrated with the Platform. Players are encouraged to review the privacy policies of payment providers such as bKash, Nagad, and Rocket, as well as game studios such as Pragmatic Play and Evolution Gaming, to understand how those entities may process data associated with your gameplay or transactions.

bgbets does not permit third-party advertisers to place tracking technologies on bgbets.vip, and no player data is shared with advertising networks for the purpose of delivering targeted advertisements on external websites.

13. Changes to This Policy

bgbets reserves the right to update or revise this Privacy Policy at any time. When material changes are made, bgbets will notify registered players via the email address associated with their account and/or by displaying a prominent notice on bgbets.vip for a period of at least 14 days before the revised policy takes effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage all players to review this page periodically to remain informed about how bgbets handles personal data. Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.

If you do not agree with any revision to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].

14. Contact & Data Requests

For all privacy-related enquiries, data rights requests, or concerns about how bgbets handles your personal information, please contact our support team using the following details:

• Email: [email protected]
• Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" to ensure prompt routing to the appropriate team
• Response Time: bgbets aims to acknowledge all privacy enquiries within 2 business days and provide a substantive response within 10 business days
• Live Chat: Available 24/7 on bgbets.vip for general support; complex data rights requests should be submitted via email for a documented response

bgbets takes all privacy concerns seriously. If you believe your data rights have not been adequately addressed following contact with our support team, you may seek further recourse through applicable legal channels in your jurisdiction.